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On the user profile page in the account settings, there is a section for setting a default billing address. If a user sets this, I would expect there to be functionality to use this in the billing address section of checkout or filled in as the billing address by default.
Steps to reproduce
Go to /us/account/profile as an authenticated user
Click the "Edit" button on the "Billing address" row at the bottom
Enter in the billing address
Click save
Go to the store at /us/store
Select the first item
On the item page, add it to the cart
Go to the cart page
Click on the checkout button
Uncheck the checkbox "Same as billing address"
The billing address form is now visible and empty
Suggestions for improvement
There are some ways to improve the situation:
Fill in the billing address by default with the billing address saved in the profile
On the addresses page, when creating or editing an address, have a field which toggles as "Default billing address". Could also have a toggle field for "Default shipping address" as well.
On the profile page, have a select box as the form for the billing address, this could have a list of saved addresses, and an option called "+ New Address". If the user clicks on "+ New Address", they will be given the new address modal.
A blend of suggestions from (2) and (3)
Option 1
This choice is straight forward and just requires filling in the billing address form with the billing address saved in the profile when the user unchecks "Same as billing address"
Option 2
This option is more involved and requires some UX decisions. Not only would there be a change to the address form on the address modal, there should probably also be some indication on the address card that it is the default billing address. If there is already a default address set in either case, the default is changed to the new default address. E.g. have address A as the current default, create address B and toggle the default address, saving this form causes address B to be the default, and removes the default flag from address A
Also, keeping the default addresses first in the addresses list is probably a good idea as well. In addition, the checkout page could have the address dropdown, similar to the Shipping address form if the user unchecks the "Same as billing address" checkbox.
Option 3
In addition to the text before, this "+ New Address" could be a feature for all the address dropdowns. Moreover, the modal could show up on any of these pages as well.
Option 4
You could take any of the suggestions from before and combine them to get a better checkout experience.
Have an address select on the billing address form on the profile page
Have an address select on the billing address form on the checkout page
Add in a "+ New Address" option into any of the address select
Use a toggle on the address modal for default shipping address, and/or default billing address
Have a marker on the addresses list which shows if the address is the default shipping address or default billing address
List the default addresses first in the addresses list
List the default addresses on top of the select address options, maybe even including a divider between the defaults and other addresses
The text was updated successfully, but these errors were encountered:
Description
On the user profile page in the account settings, there is a section for setting a default billing address. If a user sets this, I would expect there to be functionality to use this in the billing address section of checkout or filled in as the billing address by default.
Steps to reproduce
/us/account/profile
as an authenticated user/us/store
Suggestions for improvement
There are some ways to improve the situation:
Option 1
This choice is straight forward and just requires filling in the billing address form with the billing address saved in the profile when the user unchecks "Same as billing address"
Option 2
This option is more involved and requires some UX decisions. Not only would there be a change to the address form on the address modal, there should probably also be some indication on the address card that it is the default billing address. If there is already a default address set in either case, the default is changed to the new default address. E.g. have address A as the current default, create address B and toggle the default address, saving this form causes address B to be the default, and removes the default flag from address A
Also, keeping the default addresses first in the addresses list is probably a good idea as well. In addition, the checkout page could have the address dropdown, similar to the Shipping address form if the user unchecks the "Same as billing address" checkbox.
Option 3
In addition to the text before, this "+ New Address" could be a feature for all the address dropdowns. Moreover, the modal could show up on any of these pages as well.
Option 4
You could take any of the suggestions from before and combine them to get a better checkout experience.
The text was updated successfully, but these errors were encountered: